Private Policy

At The Delightful Extras, we are committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

This website is operated by The Delightful Extras, based in the United Kingdom.
If you have any questions about this policy or your data, please contact us at:
Email: delightfulextras@gmail.com

2. What Information We Collect

When you visit our site, place an order, or contact us, we may collect the following personal data:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order history and communication records
  • Website usage data through cookies and analytics tools

We do not store your full credit card information. All payments are securely processed via trusted third-party platforms (e.g. Shopify Payments, PayPal, etc.).

3. How We Use Your Information

We collect your information in order to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your queries or customer service requests
  • Improve our website and shopping experience
  • Send marketing emails (if you have opted in)

4. Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share your information only with trusted service providers when necessary, for example:

  • Payment processors
  • Courier/delivery services
  • Analytics or email platforms

These third parties only access your data to perform specific services on our behalf and are obligated to keep your information secure.

5. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (in certain circumstances)
  • Withdraw consent for marketing at any time
  • Object to or restrict certain types of data processing

To exercise any of these rights, contact us at delightfulextras@gmail.com.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, including for legal, accounting, or tax requirements.

7. Cookies

Our website uses cookies and similar technologies to enhance your experience and gather website usage data. You can manage your cookie preferences through your browser settings.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and material changes will be notified if necessary.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
📧 Email: delightfulextras@gmail.com